FAQs

Need more information?  Below are some of the answers to the questions we get most often.  

You can choose individual product flavours or build your own meal from our selection of foods. 

Simply add your Pure Food to your online shopping cart and keep shopping. When you are ready, go to the cart at the top-right of the page to proceed to checkout. Or purchase a meal box – simply select this option and proceed to checkout.

Also feel free to call us if you want to order over the phone – 0800 178 733.

 

 

We have secure payment options through our online store.  You can use your credit card or debit card when you check out.

Our 7 Day Meal Pack pack contains a varied selection of 42 pottles from our savoury range. You can build 14 meals with the pack (a meal includes 3 x 100g pottles; a protein, vege, carb). 

Our Bariatric Pack contains 18 delicious high-protein pottles (taken from those available in our protein category), to assist during the recovery period following surgery. You will also receive some information, provided by specialist bariatric dietitians, to assist your post-surgery recovery.

Our Sweet Snack Pack contains a varied selection of 14 desserts from our delicious range. They are a great snack to have in between meals, or serve them up for a divine dessert! Can be served hot or cold.

We offer FREE shipping for orders of $99 or more. 

The cost of delivery for orders of less than $99 is $6 to Auckland, $12 to North Island, and $15 to South Island.

We dispatch our purees direct from our Auckland factory on Mondays and Wednesdays.  All orders received between Wednesday through to Sunday will be dispatched the next Monday. All orders go on overnight courier and will arrive within 24 hours.  NOTE we do not deliver to rural areas so please check your delivery address.

You will receive a tracking email from Post Haste upon dispatch – use this to keep an eye on your order, and contact Post Haste on 09 525 2060 if you have any concerns regarding your orders’ delivery – have your consignment number ready.

We do not deliver to rural areas but don’t worry as you can still enjoy our food. Simply follow the link below and click on the area of NZ you live –  it will show you a list of Post Haste drop off/pick up points.  Choose a drop off/pick up point that is close to your home and use this address when placing your order.

FIND DROP OFF/PICK UP POINT

The courier driver will then deliver your order to the drop off/pick up point address and from here you must pick it up on the same day its delivered

Or another option is to get your food sent to a friend or family member in a non-RD area, and it can be stored in the fridge until you collect it.

Yes you can! Just make sure you include ℅: company’s name at the start of the address, otherwise the courier will not deliver.

Your product will arrive in a chilltainer. The pottles are microwaveable, recyclable and are colour coded for easy identification. The pottles ensure that your Pure Food stays fresh, nourishing and delicious.  

If still frozen you have one year to store in the freezer. 

If refrigerating, use within 4 weeks (the products have a 30 day long refrigerated shelf life). Once opened, use within 3 days. 

Do not use if seal is damaged or broken.

We recommend popping your foods straight into the fridge so you can simply heat & eat! 

Pure Food purees require no cooking or blending, simply heat and eat.  To heat you can use either a microwave or stove top.

MICROWAVE: Simply take the refrigerated pottle, open the lid halfway, then heat in microwave  for 30sec, stir, then heat for a further 20sec or until nice and hot (dependent on your microwave)

STOVE TOP: Empty your 100g pottle of puree into a pot. Heat on a medium to high heat until nice &  hot, making sure to stir regularly.

All of our foods are naturally gluten free.

Our factory is a gluten, nut and soy free production facility.

Fish Pie, Lamb Casserole, Creamy Broccoli, Cauliflower Gratin, Yellow Lentil Curry, Butter Chicken, Salmon Fishcakes, Chocolate Brownie, Butterscotch Cake, Mac & Cheese Inspired, Tiramisu & Lemon Delight

All of our vege and carb options are vegetarian.

What products are vegan?

Roast Pumpkin, Roast Veges, Minted Peas, Braised Cabbage

Our foods have a consistent soft mash-like texture – no lumps, just smooth natural goodness.  They comply with IDDSI texture framework for puree level 4.

What if I need a thinner texture?

We know there are lots of Pure Food eaters who need an even thinner texture. Adding 2-5 teaspoons of water to the pottle before or after heating will achieve the desired texture without affecting nutrition or taste.

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