FAQs

Need more information?  Below are some of the answers to the questions we get most often.  

 

You can choose from our handy meal boxes that contain bundles of individual 100g tubs.

To purchase a meal box – simply select the box of your choice and proceed to checkout.

Also feel free to call us if you want to order over the phone – 0800 178 733.

We have secure payment options through our online store.  You can use your credit card or debit card when you check out.

Our Vege Box contains a selection of 14 vegetable purees of 100g each. These delicious purees can be used as a nutritionally fortified base for soups. The 14 vegetable purees are randomly picked from the following flavours: Roast Vegetable Puree, Roast Pumpkin Puree, Sweet Potato Mash Puree, Minted Peas Puree, Glazed Carrots Puree, Cauliflower Gratin Puree and Creamy Broccoli Puree. 

Our Meat Box (Bariatric) contains 18 delicious high-protein servings from our pureed meat range. The 18 meat purees are randomly picked from the following flavours: Devilled Sausages Puree, Roast Lamb Puree, Hickory Pork Puree, Golden Chicken Puree, Beef Bolognese Puree and Butter Chicken Puree.

Our 1-week Meal Value Box contains contains 7 delicious meals that includes selected 100g of meat,  100g of vegetable and 100g of carb purees. In total you get 21  nutritionally fortified purees. 21 delicious purees will be randomly picked from the vege and meat range.

 

We offer FREE shipping for orders of $99 or more. 

The cost of delivery for orders of less than $99 is $6 to Auckland, $12 to North Island, and $15 to South Island.

We dispatch our purees direct from our Auckland factory on every Tuesday. Please put in your orders before midnight previous day. All orders go on overnight courier and will arrive within 24-48 hours from dispatch date.  NOTE we do not deliver to rural areas so please check your delivery address.

You will receive a tracking email from Post Haste upon dispatch – use this to keep an eye on your order, and contact Post Haste on 09 525 2060 if you have any concerns regarding your orders’ delivery – have your consignment number ready.

We do not deliver to rural areas but don’t worry as you can still enjoy our food. Simply follow the link below and click on the area of NZ you live –  it will show you a list of Post Haste drop off/pick up points.  Choose a drop off/pick up point that is close to your home and use this address when placing your order.

FIND DROP OFF/PICK UP POINT

The courier driver will then deliver your order to the drop off/pick up point address and from here you must pick it up on the same day its delivered

Or another option is to get your food sent to a friend or family member in a non-RD area, and it can be stored in the fridge until you collect it.

Yes you can! Just make sure you include your company’s name at the start of the address, otherwise the courier will not deliver.

Your product will arrive in a chilltainer. The pottles are microwaveable, recyclable and are colour coded for easy identification. The pottles ensure that your Pure Food stays fresh, nourishing and delicious.  

If still frozen you can then freeze your product up until the best before frozen date printed on the label.

If refrigerating, use within 4 weeks (the products have a 30 day long refrigerated shelf life). Once opened, use within 3 days. 

Do not use if seal is damaged or broken.

We recommend popping your foods straight into the fridge so you can simply heat & eat! 

Pure Food purees require no cooking or blending, simply heat and eat.  To heat you can use either a microwave or stove top.

MICROWAVE: Simply take the refrigerated pottle, open the lid halfway, then heat in microwave  for 30sec, stir, then heat for a further 20sec or until nice and hot (dependent on your microwave)

STOVE TOP: Empty your 100g pottle of puree into a pot. Heat on a medium to high heat until nice &  hot, making sure to stir regularly.

All of our foods are naturally gluten free.

Our factory is a gluten, nut and soy free production facility.

Sweetcorn Salad, Roast vegetables, Devilled Sausages, Roast Pumpkin, Minted Peas, Glazed Carrots, Roast Lamb, Hickory Pork, Golden Chicken and Beef Bolognese.

All of our vege and carb options are vegetarian.

What products are vegan?

Sweetcorn Salad, Roast Vegetables, Roast Pumpkin, Minted Peas and Glazed Carrots.

Our foods have a consistent soft mash-like texture – no lumps, just smooth natural goodness.  They comply with IDDSI texture framework for puree level 4.

What if I need a thinner texture?

We know there are lots of Pure Food eaters who need an even thinner texture. Adding 2-5 teaspoons of water to the pottle before or after heating will achieve the desired texture without affecting nutrition or taste.