{"id":151,"date":"2023-08-01T21:44:59","date_gmt":"2023-08-01T11:44:59","guid":{"rendered":"https:\/\/thepurefoodco.com\/aus\/faq\/"},"modified":"2025-07-25T15:16:02","modified_gmt":"2025-07-25T05:16:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/thepurefoodco.com\/aus\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ordering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I become a customer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We\u2019d love to support those you care for and your business. Our products are currently provided through Bidfood and PFD \u2013 please reach out to your foodservice provider to get access to the range, or call us on 1300 942 242 if you need help.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The Pure Food Co products are available for purchase via Food Service Distributors.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will my order arrive?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Your foodservice provider should be able to give you an accurate ETA.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Product<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\tWhy doesn\u2019t a texture modified meal look like a \u2018typical\u2019 plate of food? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Texture modified meals, especially those that are pureed or minced, are intentionally altered to ensure they are safe to swallow for those with dysphagia.<\/p>

Traditional presentation is often sacrificed for safety and functionality. Pureeing and mincing changes the appearance and texture of the food, making it look less like a traditional meal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tHow is an IDDSI Level 4 Pureed diet different from a Level 5 Minced & Moist diet? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The International Dysphagia Diet Standardisation Initiative (IDDSI) framework provides a global standard for texture modified foods. The Pure Food Co offers both Level 4 Pureed and Level 5 Minced & Moist options.<\/p>

The main difference between the levels is the texture and consistency of the food, with Level 4 being a smooth puree and Level 5 including small, soft pieces.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tHow does a plate of the Pure Food compare to \u2018regular\u2019 food? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The Pure Food Co uses high-quality, real, fresh, locally sourced foods whenever possible, using foods you would usually find in your kitchen pantry at home. For example, with the Minted Peas, the primary ingredient is peas which make up 75% of the recipe. These are sourced from Canterbury, New Zealand. We then add water, oil, corn flour, additional pea protein as well as mint and a touch of salt to deliver an amazing tasting minted pea puree that delivers over 2 x the protein and 2x the fibre of a comparable serving of boiled peas.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tDo you use real ingredients? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The Pure Food Co uses high-quality, real, locally sourced foods whenever possible. The recipe for each product range is chef-inspired and uses natural fortification to increase the nutritional content. For example, The Pure Food Co broccoli contains more than double the protein than regular broccoli. This supports better health outcomes for residents.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I store my product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Shaped products will be delivered frozen. It is important to place product in your freezer immediately after delivery.<\/p>

Smoothies will be delivered ambient and unopened cartons can be stored ambient. Once open, they must be refrigerated.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does the product keep? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our shaped products have a shelf life of 2 years from date of manufacture. Each tray has an easy peel film allowing portions to be removed and film replaced, eliminating freezer burn.<\/p>

Unopened smoothie cartons have a 12 month shelf life. Once opened, they must be refrigerated and consumed within 10 days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWhich allergens do your products contain? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All our foods are naturally gluten free, and some are also dairy free. Refer to the next question for a list of dairy free products.<\/p>

Our factory is a gluten, nut and soy free production facility.<\/p>

Please contact us if you need further information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\tWhich products are dairy free?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t